Task Mining Is Employee Monitoring
Desktop capture of identified individuals, continuously. The obligations that attach, and what to settle before deployment rather than after.
Analysis
Task mining
Capture on individual machines is surveillance of named people, with obligations attached. The bounded-study arrangement that makes it defensible, and the alternatives to try first.
7 notes
Scoping a Task Mining Study
A defined question, a small group, a short window and an end date. What separates a study from a monitoring deployment.
Procedure
What Not to Capture
Technically available and operationally useless. A short list to rule out in the agent configuration, not in the policy.
Reference
Aggregating the Captures
The output should be a task model, not a set of individual traces. How to get there, and what to delete on the way.
Procedure
Consulting Before Deploying
A requirement in many jurisdictions and the design review that catches what the project missed. What to consult on, and what to do with the answers.
Procedure
The Cost in Cooperation
Observed work is different work. The mechanism, what it does to the data, and what a deployment looks like that avoids it.
Analysis
Cheaper Alternatives to Desktop Capture
Four methods that answer most task questions with less cost and no monitoring dimension. Considering them is also the proportionality assessment.
Reference