What Process Mining Is
Reconstructing how a process actually runs from the timestamps your systems already record, rather than from how anyone believes it runs.
Explainer
Foundations
Two techniques, frequently sold together, using different data and carrying very different obligations. Plus the question that should be written down before any extraction.
6 notes
The Event Log
Three mandatory columns, several useful ones, and the decisions in each that determine whether the analysis means anything.
Reference
What Task Mining Is, and How It Differs
Capturing activity on individual desktops to see the steps no system logs. A different technique, a different data source, and much heavier obligations.
Explainer
Which Questions Each Answers
A short mapping from the question you actually have to the technique that answers it, including the questions neither answers.
Reference
Why These Projects Fail
The technique works and most deployments produce no change. The recognisable patterns, each visible early.
Analysis
The Business Case, Honestly
Vendor return figures rarely survive scrutiny. The savings that are real, and how to size them from your own log.
Analysis